Channels : first refers to downstream channels, second refers to upstream channels e. Best Wireless Routers for I called Comcast and requested help to get it connected, I was informed this modem is not compatible with the xfinity and that I needed to return it to get a refund. Why do you have it on your list if it is not compatible? Either Comcast lied to you or you may be in an area that is slower to certify devices for your local network.
You may want to call again to speak with someone else to try and activate your device. Sorry that Comcast put you through this inconvenience. I am also highly technical and know more than ANY tech they can send out or put on the phone.
I am serious; this has been my experience. I have even had 2nd and 3rd level engineers out to my house to troubleshoot an issue and they were pathetic and never fixed the problem.
I was stunned already at that point, but there was more to come. I explained to her that an amplifier would increase the signal strength and that if she wanted to reduce the signal she should install a splitter in line. I insisted she should investigate this and that not only did the splitter contradict her, but I showed her a website that clearly explained this.
She balked and then went out to her work van. Some of you that are not technical may not understand this, but what she said and her supervisor agreed with is about the same as saying gas makes your car stop and an empty tank will get you further down the road. For a cable tech to say what they said is utterly unbelievable. Thanks, Jack, for sharing your experience. It really is like playing the lottery and winning; on a rare chance, you may actually interact with a competent employee. Similar experience here, but with internet, not speed.
It took months, and I actually went to xDSL service for awhile, but eventually I was lured back by the high cable speeds. What do you know, the node I was on at on one of their terminals was faulty. Since then, all has been good. If the Netgear CM is officially supported by Comcast, then why in the master list does it have a red X and not the green box with the check mark? If a modem is on the master list, then it is approved by the ISP, but it may not have certain features you want check the purple header at the top of the table.
Thanks for the question. Using one of these Gateways. Will I still be able use the Xfinity public wifi hotspot? I sometimes use the hotspot instead of my home network. Yes, Greg, Comcast will allow you access to the public WiFi hotspots if you are an Xfinity Mobile customer or subscribe to Performance Internet or above. You people are either stupid or just flat lying to me and others.
Well answer me this! I am tired of all this run around. Waiting for ASAP response! Sorry, Kenneth, you might be confused. This site is not Comcast. You should contact Comcast directly or visit a local service center to hopefully help resolve your issue.
At least you got about one year of service out of the device, but Comcast will probably tell you to purchase another modem.
In the future, try to only buy non-Intel Puma chipset devices avoid modems listed on ApprovedModemList. I am looking at various solutions for me. Sorry, Mike, more than half the visitors to this website are on mobile. Adding more and wider columns would make it difficult to read the tables on such small screens.
Everything has to be condensed to fit small screens. Sorting could be a feature added in the future if it can be done without hurting page load times and search engine readability.
Thanks for the feedback, Mike. I will appreciate your assistance, in directing me. I am not very tech savvy, I therefore ask that you be as direct as possible, with somewhat simplified information. Thank you so very much! Here is your simplified solution. Clip both coupons on those product pages to get the sale prices.
That is all you need to get your Roku up and running at not too steep of a price. I have a question you can perhaps help me with. Like Tina, I am not very tech savvy. I am buying a new vizio tv that claims to have internet capability. I believe I can simply run the cable from the modem directly to the tv in order to watch netflix. I plan to get xfinity internet-only at mbps. What modem will I need? And if I want to be able to have wifi in my apartment, will I also need a router?
I am sorry not to be more knowledgeable or facile with my techno-words. Most TVs are smart TVs they can connect to the internet.
Yes, you can run an Ethernet cable usually included with the modem directly from your modem to your TV. If you have more than one device you want to connect to the internet, then you would want a WiFi router. I am looking to do the same as Sarah, so this is quite helpful! I also need the voice model. Unfortunately, Amordor, xFi is only available with a leased xFi gateway from Comcast. Here is the xFi gateway page if you want to lease the gateway. I live in Daly City CA, if that matters.
This seems awfully weird, but there it is. The difference is in the retail packaging:. Hopefully, you can work it out with Comcast, Dave. Thank you. It does not have the Intel Puma chpiset, so you will not have any problems with it, David. After spending much time I ordered the Motorola MG She also put me on hold to talk with her supervisor to confirm.
Then you can filter by brand, docsis version, etc. But then get a completely different answer if you call back at a later time to talk to someone else larger companies are notorious for not having consistent answers from their customer reps. In the table above, it was listed as just C same modem. And yes, you should avoid it as it contains the Intel Puma chipset.
Thanks for the question, Kelsey. I am glad I found this page and hope that you can help. In the list above, I have found 2 There is a 3rd one but it has the Diamond indicating the chip isssue. If not, what is the next best solution. Ok thank you for the FAST reply. A couple of follow up questions. Can you recommend the product? I am coming from Frontier and a speed test just performed on my computer shows: Download is Both have voice and WiFi included all in one device.
So, it will be close to Mbps. Speeds are never guaranteed, however. The two products mentioned should really be enough for you. Downsides to a separate modem would be needing to plug in an additional device to the wall and to the modem. Yes, you just plug in the router to the modem not difficult. The actual setting-up the WiFi is where the challenge may lie.
Your device will include a manual or at least online directions for whatever router you choose. You may even have access to a YouTube video to show WiFi setup for your device if words are not as easy to follow.
Absolutely, Didi. You will still be able to use the Motorola MT You are not tied to phone service from Comcast. Can anyone advise the fastest internet only option from Xfinity? With that fastest option, what do I need to buy modem and router for that option with wi-fi?
I am attempting to drop everything but internet, and do HuLu live TV. Any suggestions are appreciated. The fastest internet option could be 1 Gig Mbps service depending on your address bigger cities will likely have this option. Some ISPSs do allow the use of more than one modem connected together with a cable splitter. It might be time for an upgrade. I hope you can offer some insight. I own one of the puma Linksys CM Everything was working fine for over a year.
I asked to have my speed upgraded to gigabit tier. The router is fine and is not part of the issue. Still the speed of the former package. So rep 2 argues with me for about 15 mins, pushes some files and bam. To give Internet access to many devices, plug in any router you like.
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Safety Get Support. View the complete spec list Download Quick Start Guide. Manufacturer Motorola. Brand Motorola. Quick question. Reason I ask is because I see that my modem only locks 10 QAM channels and the rest of the frequencies are simply not locked. I tried several ways to make sure I remove unnecessary splitters, connections to have enough signals Also one time I set the starting frequency to the lowest of the 10 usually locked frequencies, once modem reboot, it started with 22 lockec QAM cannels.
Just wondering if that's normal. Poor connection quality, noise ingress into the lines somewhere can cause the unbonding of channels. And the reason i started to check these is because my modem sometimes drops packets and Netflix starts to show me 0. Started at once a month to once a week, and recently several times a day. After removing some splitters and connect more direcly cable modem to the incoming coaxial cable, the 4 upstream power dropped from 50dBmv to around Hopefully this solve the intemittnent connection package drop problem.
Please feel free to create a new topic of your own here on this board detailing your issue.
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